Assistance and warranty

To make a warranty claim you must return the product to the same authorized Colnago retailer where you purchased the product. Please note that if the product was purchased in another country, it must be returned to that country’s authorized dealer. We always recommend, both for the greater security linked to assembly and pre-delivery verification, both because you are sure of the originality, and for the best after-sales service, to buy from an authorized Colnago dealer near your residence.

The product must be made expressly clean together with:

1. name, address, telephones and e-mails (as provided at the time of registration of the bicycle on our website, if registration was made)
2. a fiscal document that proves the place and date of purchase
3. a detailed description of the problem (we suggest using tape to help us identify the exact position)
4. a description of the components used together with the claimed product
5. a specific request, if you want any sensitive personal data provided not to be stored for future reference after handling the complaint

Colnago Ernesto E C Srl guarantees its frames, if purchased from authorized Colnago dealers, free of production defects or materials for:

• Three years from the date of purchase at retail if, within ten days of the purchase, it is registered on the site www.colnago.com.
• Two years if it does not register within ten days of purchase or for warranty replacement products.
• Two years for the E64 model from the retail purchase date.

Chassis that is recognized as defective by Colnago Ernesto E C Srl in the terms of this warranty will be repaired or replaced, at the discretion of Colnago. In case of NON availability of the original product, the replacement will take place with a similar product of equivalent value. We remind you that the Colnago warranty covers any aesthetic and / or painting defects for 12 months (1 year).

Products of other companies, mounted on Colnago bicycles, are covered by the guarantees of the respective manufacturers, to which you are kindly requested.

This warranty does not cover:

1. products without a purchase tax document (receipt or invoice)
2. products not purchased from an authorized Colnago dealer
3. products whose identification codes have been removed, altered, deleted or made illegible
4. normal wear (including fatigue)
5. damage caused by abuse or improper use, incorrect assembly (for example incorrect tightening torques), incorrect or insufficient maintenance, accidents, blows, corrosion, use of aggressive cleaners, use with non-toxic products compatible, repairs not carried out correctly, and more generally anything that does not constitute a manufacturing defect
6. products arrived at the natural end of the useful life cycle
7. the effects of UV exposure (fading, yellowing) including Fluo colors
8. the effects of the saline environment
9. repainted products (even partially)
10. products that have undergone any changes
11. transport damage (responsible for the carrier)
12. aesthetic defects that were easily detectable at the time of purchase of the product
13. the labor necessary for replacement

This warranty applies only to the original purchaser and is not transferable. This warranty is expressly limited to the repair or replacement of a defective product that is the only warranty remedy.

Colnago Ernesto E C Srl is not responsible for consequential or incidental damages. This is the only conventional warranty in effect for the product you have purchased, and any additional, implicit, or implied warranty is specifically excluded. When a product is repaired or replaced as a guarantee free of charge, the replacement product has a new warranty. In addition, when a product is replaced under warranty, the replaced product becomes the property of Colnago Ernesto E C Srl. Any dispute over the warranty, the purchase and use of Colnago products will be governed by Italian law; the competent forum will be the Milan, Italy forum.

Fill out and submit the registration form within 10 days of purchase, to enjoy an additional year of warranty on your new Colnago bicycle.

We remind you to keep the purchase documentation, to read the warranty rules (link to) and to refer to your official Colnago dealer for all assistance.

Colnago Ernesto E C Srl recognizes the importance of the privacy of its customers and undertakes to process the data of registered users with the utmost confidentiality and only for internal use.

Registration is optional but necessary to obtain the benefits that it entails. The data provided could be made available to the judicial authorities in the event of investigations into crimes or commercial offenses.

Every registered user can ask at any time that the data provided at the time of registration are deleted by writing an email to [email protected] the deletion of data will invalidate the benefits that the registration entails.

Fields marked with * are mandatory.