Colnago guarantees its frames free from production or material defects, if purchased from an authorized dealer.
To make a claim within the warranty period, contact the same retailer from whom the purchase was made and return the product.
To make a warranty claim you must return the product to the same authorized Colnago retailer where you purchased the product. Please note that if the product was purchased in another country, it must be returned to that country’s authorized dealer. We always recommend, both for the greater security linked to assembly and pre-delivery verification, both because you are sure of the originality, and for the best after-sales service, to buy from an authorized Colnago dealer near your residence.
The product must be made expressly clean together with:
Colnago Ernesto E C Srl guarantees its frames, if purchased from authorized Colnago dealers, free of production defects or materials for:
Chassis that is recognized as defective by Colnago Ernesto E C Srl in the terms of this warranty will be repaired or replaced, at the discretion of Colnago. In case of NON availability of the original product, the replacement will take place with a similar product of equivalent value. We remind you that the Colnago warranty covers any aesthetic and / or painting defects for 12 months (1 year).
Products of other companies, mounted on Colnago bicycles, are covered by the guarantees of the respective manufacturers, to which you are kindly requested.
This warranty does not cover:
This warranty applies only to the original purchaser and is not transferable. This warranty is expressly limited to the repair or replacement of a defective product that is the only warranty remedy.
Colnago Ernesto E C Srl is not responsible for consequential or incidental damages. This is the only conventional warranty in effect for the product you have purchased, and any additional, implicit, or implied warranty is specifically excluded. When a product is repaired or replaced as a guarantee free of charge, the replacement product has a new warranty. In addition, when a product is replaced under warranty, the replaced product becomes the property of Colnago Ernesto E C Srl. Any dispute over the warranty, the purchase and use of Colnago products will be governed by Italian law; the competent forum will be the Milan, Italy forum.
Fill out and submit the registration form within 10 days of purchase, to enjoy an additional year of warranty on your new Colnago bicycle.
We remind you to keep the purchase documentation, to read the warranty rules (link to) and to refer to your official Colnago dealer for all assistance.
Colnago Ernesto E C Srl recognizes the importance of the privacy of its customers and undertakes to process the data of registered users with the utmost confidentiality and only for internal use.
Registration is optional but necessary to obtain the benefits that it entails. The data provided could be made available to the judicial authorities in the event of investigations into crimes or commercial offenses.
Every registered user can ask at any time that the data provided at the time of registration are deleted by writing an email to [email protected] the deletion of data will invalidate the benefits that the registration entails.
Fields marked with * are mandatory.