Colnago

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Customer Care Manager & AI instructor


Italy

Cambiago

Full time

Colnago is looking for a Customer Care manager with passion towards new technologies to support the marketing team in creating the most advanced customer care service of the cycling industry.

COLNAGO DNA

Colnago is the most prestigious brand in the cycling industry.
Since its foundation in 1954, Colnago bicycles have been used by the greatest legends of this sport – from Eddy Merckx to Beppe Saronni, from Johan Museeuw to Tadej Pogacar. Among the many Colnago victories, we count: 14 Grand Tours, 385 GT stages, 37 Classic Monuments, 27 World Championships, 18 Olympic Gold Medals and thousands of other successes.
We are the ace of cycling and we pursue nothing but excellence. We aim for the best in everything we do. The bold and victorious attitude of champions inspires us to create the most flourishing and pioneering experiences. And that is exactly the attitude we seek for our new colleagues.
Our company is growing rapidly and today we have about 50 employees at our HQ in Cambiago (MI).

OUR MISSION
For us, professional growth is paramount and we are keen to ensure continuous career development. Our keywords are passion, dedication and enthusiasm. The value of our company lies in the people who are part of it.
We look forward to welcoming you in our team.

JOB DESCRIPTION
You will work within the marketing team and have the role of customer care manager.
In this role you will have to:

  • Reply to the email and messages coming from the Colnago customers and dealers.
  • Assist B2C customers during their website purchase experience.
  • Create regular reports about the main attention areas of customer service.
  • Help populate the knowledge database of the Company.
  • Help implement the Conversational AI infrastructure that will support the customer care team in the relation with customers.
  • Precision, and organisational skills needed in a fast-evolving environment. Good knowledge of Italian. Good knowledge of Spanish, French and German is a plus.

REQUIREMENTS

  • A fluent written English is mandatory.
  • Knowledge of the main CRM platforms (Hubspot is a plus).
  • Knowledge of road bicycles (cycling experiences or previous jobs in the industry are a plus).
  • Great empathy and communication skills.
  • Humility and curiosity
  • Precision, and organisational skills needed in a fast-evolving environment.
  • Good knowledge of Italian.
  • Good knowledge of Spanish, French and German is a plus.

LOCATION
Cambiago (MI), Italy
Although office-working is preferred, smart working opportunities can be discussed.

SENIORITY
0-4 years

ANNUAL SALARY
Contract details and remuneration will be commensurate with actual skills and experience.

This Job Position is addressed to all genders in compliance with the rules on equal treatment,
pursuant to decreto legislativo 198/2006. With regard to the processing of personal data, we invite
you to read the information provided pursuant to Art. 13 of decreto legislativo 196/2003 and Art. 13
of GDPR 2016/679.

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